“A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse.”
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Ford has recalled over 1 million vehicles due to a freezing rearview camera issue that could lead to crashes.
“A software error may cause the rearview camera image to delay, freeze, or not display when the vehicle is in reverse,” read the recall announcement on the National Highway Traffic Safety Administration (NHTSA) website. “A frozen or missing rearview camera image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.”
Ford said it was not aware of any injuries related to the recall.
However, “Ford is aware of one allegation of a minor crash resulting in property damage,” according to documents shared online about the issue.
Here’s what to know about the recall and what vehicles are impacted.
What Ford vehicles are recalled?
The recall, no. 25V315000, includes 1,075,299 vehicles altogether, including Mustangs, Broncos and Corsairs. The recall number for Ford is 25S49. Impacted vehicles include:
- 2021-2024 F-150: 527,371 vehicles
- 2021-2024 Edge: 157,506 vehicles
- 2022-2025 Transit: 136,968 vehicles
- 2021-2024 Bronco: 104,394 vehicles
- 2023-2024 F-250, F-350, F-450, F-550, and F-600: 65,385 vehicles
- 2021-2023 Lincoln Nautilus: 23,468 vehicles
- 2022-2024 Expedition: 18,124 vehicles
- 2023-2024 Escape: 17,909 vehicles
- 2021-2023 Mach-E: 8,949 vehicles
- 2024 Mustang: 4,988 vehicles
- 2024 Ranger: 3,907 vehicles
- 2022-2024 Navigator: 3,612 vehicles
- 2023-2024 Corsair: 2,718 vehicles
What to do if you have a recalled Ford vehicle
Ford will update vehicle software for free through dealers or through an over-the-air update. The company will begin mailing letters to customers on June 16, then a second letter will be sent once the solution is available, most likely during the third quarter of 2025.
Owners can contact Ford customer service at 1-866-436-7332 and mention recall number 25S49.
Drivers can also contact the NHTSA hotline at 888-327-4236, 888-275-9171, or at www.nhtsa.gov.
How did the company find out about the issue?
The NHTSA contacted Ford on Jan. 17, 2025 about rearview camera complaints on 2021 to 2023 Ford F-150 vehicles, according to documents shared online.
The NHTSA had 37 vehicle owner questionnaires, which Ford’s Automotive Safety Office reviewed. Ford found that in 15 of the questionnaires, drivers said their rearview camera images froze while in reverse.
Other drivers noted software issues and “intermittent or persistent loss of rearview camera image,” the documents read.
The next month, on Feb. 6, 2025, Ford’s Critical Concern Review Group found out about another concern regarding frozen rearview camera images. Months later, in April, the company’s engineering team learned the issue was likely caused by a software issue.
Saleen Martin is a reporter on USA TODAY’s NOW team. She is from Norfolk, Virginia – the 757. Email her at sdmartin@usatoday.com.
